Cancellation & Refund Policy

If a service is cancelled by us, we will do our best to provide a suitable alternative by either rearranging the day/time or having a member of our team cover the service. If this is not possible, a refund will be given if you have paid upfront for your service. This includes, if a staff member is sick, or on holiday. If a staff member is unable to provide a service because of a holiday you will be given a minimum of two weeks’ notice. If a staff member is late, they will make up the time or if you do not require the additional time at the end of the session, you will not be charged.  You will be eligible for a refund of the time not spent. We will endeavour to run services during bad weather e.g. snow/ice, however, should we need to cancel due to safety concerns we will notify you via social media, email or text message.

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If you need to cancel a service with us, then you must make suitable arrangements with the staff member responsible at the earliest opportunity.  We will make every effort to re-arrange the service however we are not obliged to if it is not possible.  For services cancelled due to illness or any other reason, there will be no charge to you provided you have given at least 6 hours’ notice.  We reserve the right to deduct 50% of any fees paid if your cancellation is less than 6 hours and the full fee if your cancellation is less than 4 hours. 

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If you are going on holiday you will need to provide us with two weeks’ notice for cancellation otherwise, we will require 50% of any fees applicable for services booked during the time period.

 

Cancellation Form

 

To

Email address: dcleyservices@gmail.com

Telephone number: 07407547390

 

I/We[*] hereby give notice that I/We [*] cancel my/our [*] for the supply of the

following service, received on [*]______________________(date received)

 

Name of client(s):

Address of client(s):

 

 

Signature of client(s) (only if this form is notified on paper)

Date:

[*] Delete as appropriate.